Les 1ère sciences maths du lycée public Ibn Al Yassamine
The KISS Theory Handling A Difficult Customer Keep It St

 
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MessagePosté le: Ven 7 Juil - 01:26 (2017)    Sujet du message: The KISS Theory Handling A Difficult Customer Keep It St Répondre en citant



At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this book is the first step in a process towards forever changing how you interact with others.


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